Tenant Resources
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Resources for your convenience.
Below are some resources to help you as a tenant or potential tenant. If you have any questions, please feel free to contact us.
If you are a new tenant, please ensure you transfer utility service into your name effective your move in date.
Potential Tenants
Application Guidelines
- Each person 18 years or older in the household must complete an application and submit a non-refundable application fee of $50. The application will not be considered with missing or false information.
- The application process typically takes 1 – 2 days, provided that all information is complete and references respond in a timely manner.
- A Hold Deposit (of up to 25% of one month’s rent) will be required within 24 hours of an approved application. Once you have signed the lease, the Hold Deposit will become part of the Security Deposit. If you change your mind after approval and do not occupy the unit, the Hold Deposit will not be refunded.
- We will not hold a home for more than 7 days beyond the established availability date.
Qualifications Standards
- Valid Photo Identification – e.g., driver’s license, state ID, military ID, green card, passport.
- Gross Annual Income – 3 to 3 ½ times the amount of annual rent. Proof of earnings must be verifiable. You will be required to submit pay stubs, tax records, and/or Leave & Earning Statements. Unverifiable income (such as unreported cash basis business income or tips) cannot be considered.
- Positive Credit Report – reflecting established credit with a positive payment history and free of negative remarks (such as unpaid collection accounts, bankruptcies, charge-offs, delinquencies, and extraordinary debt). Extraordinary amounts of debt could result in higher income requirements—credit Report provided by Experian.
- Positive rental or home ownership history for at least two years – with no prior evictions, unlawful detainer filings, or debts owed to previous landlords or household utilities.
- Criminal History - determinations as to criminal screening will be made on a case-by-case basis.
- Unrelated Parties must qualify individually. Related parties (spouses and immediate family) may qualify jointly.
Exceptions to Standards
Sometimes due to extenuating circumstances, exceptions to one area of the above standards may be considered. For instance, perhaps a loss of a job or divorce led to a tough time, as seen in the credit report. Before and after these challenging times, the applicant showed good credit and qualified in all other areas. Exceptions like this may be made on a case-by-case basis. Please reveal any information in your application that may not meet all standards.
Reusable Screening Reports
The Rants Group does not accept portable re-usable screening reports.
For Approved Applicants
- Once we have received your Hold Deposit, your lease will be sent to you for signature. The lease must be signed within two (2) business days of receipt to secure your tenancy. After two (2) business days, the unit may be put back on the market and rented to another party.
- Prior to receiving keys and moving into your home on your lease commencement date, we must receive a fully executed lease agreement and move-in report, evidence of utility account initiation, and payment of the first month’s rent, security deposit, and pet deposit, if any, which are then due.
- All tenants are required to obtain renters or liability insurance prior to their tenancy for the duration of their tenancy. The limit of insurance must be $100,000 or more.
Existing Tenants
Utility Companies
ELECTRIC & GAS
Puget Sound Energy (888) 225-5773
CABLE, INTERNET & PHONE
Comcast/Xfinity (800) 934-6489
Century Link (800) 475-7526
Dish Network (888) 604-8024
DIRECTV (888) 777-2454
WATER & SEWER
City of Lacey (360) 491-5616
City of Olympia (360) 753-8340
City of Tumwater (360) 754-4133
City of Puyallup (253) 841-5500
City of Yelm (360) 458-3244
Thurston PUD (360) 357-8783
Pattison Water Co (360) 412-1252
Washington Water Service (877) 408-4060
Carlyon Beach Water (360) 866-0717
GARBAGE COLLECTION
City of Olympia (360) 753-8340
Lemay Pacific Disposal (360) 923-0111
D.M. Disposal (Puyallup) (253) 414-0347
Notice to Vacate
To begin the move-out process, please log in to your portal and fill out the Notice to Vacate form, which you can find under the Contact Us section.
After you submit the form, we'll email you a copy for all tenants to sign. We'll also include a detailed Move-Out Checklist so you know what's expected when you move out.
Troubleshooting Common Maintenance Issues
Helpful 'how-to' tutorial videos to help guide you in resolving common maintenance issues around your home.
Questions? Feel free to contact us!
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Please note that our hours of operation are :
Monday - Friday: 8:00 AM to 5:00 PM
Saturday & Sunday: Closed
If this is an after-hours emergency, please call (360) 786-6612